The Signature Difference

What Is The Signature Difference?

The Signature difference is a cleaning management software that allows us to control daily, weekly, monthly, and yearly cleaning tasks and provide clients the ability to focus less on worrying about “if” things got done and more time to work on their daily job duties.  Signature Janitorial Services goes above and beyond when it comes to cleaning, providing great customer service, and now the most efficient way to communicate with our customers, address issues, submit work orders, provide quality inspections, track supplies, see intelligence reports, and manage your facility.

The Signature Software:

Signature software is a cleaning management software that allows us to communicate with all our clients effectively and efficiently. Our software allows us to address issues as they arise quickly with our team and our clients.

Client Benefits:

• • Cleaning Inspections: Cleaning inspections are performed routinely by our managers and supervisors. This allows us to proactively address and improve cleaning deficiencies through our work orders system. Inspections provide us data reports to improve quality and ensure our team is providing the best results for our clients.
    

• Work Orders: Our clients can use the work orders board to create tasks, report missed details, address issues as needed, and get answers to general questions. Don’t wait for one person to find time to respond to an email when you need help just simply use our works orders system. The work order system allows our management team to communicate with our entire team and assign tasks that need to get done. This ensures nothing is missed or forgotten about daily, track progress, and see details on completed tasks giving clients ease of mind knowing things were taken care of. Clients can create work orders and attach pictures for better clarification of what they would like done. Each location can have multiple users (Business Owner, Manager, Assistant Manager, etc)
  
•     Scheduling: Scheduling allows us to create color coded tasks or schedules such a routine high dusting, quarterly floor care, etc. We can then assign these tasks accordingly to our staff with work orders to ensure nothing is missed.
  
• Reports & Business Intelligence Reports: Allows us to quickly verify our average inspection and work order results by checking our easily accessible, ready-to-use BI dashboards. In a glance, our team will see what areas we need to improve in.
  Our team will then be able to prioritize actions based on employee and customer needs. Measure Team Performance – Review inspection and work order reports to get a granular sense of our team’s overall performance. Compare our team’s performance to client’s service contract. If there is a trending gap, we use the data to set specific SMART goals.Update Clients – When we meet with current or prospective clients, we feel confident in providing our cleaning performance history. If there is an issue, we use the data to communicate our future action steps and prove we are improving. Sharing data is a great way to build a customer’s trust!
  
• Surveys: We use a combination of mobile and direct customer surveys to show our clients our commitment to a consistent clean by opening direct communication. As you receive feedback, we build our clients’ trust by making improvements based on their suggestions.
  Real-Time Cleaning Status: If someone reports a sudden issue in an area, we can instantly convert the response into a work order. Our team will be able to address and resolve problems with speed.
  
  Improve Service Delivery: We gather and review survey results to identify recurring problems by service location. Next, work with our team to create an action plan designed to reduce future occurrences.
  
• Supply Tracking: Do you ever run out of supplies and your cleaners didn’t notify you? Supply tracking allows us to track all supplies at your location and when things run low our cleaners can submit a request of what is needed. This allows our management to inform our clients of what needs to be purchased or for us to deliver supplies if we provide them.